Policy - The Southern Beekeeper

Shipping & Policies

Welcome

Welcome to The Southern Beekeeper.

I make all natural products from my 4honey bee hives located at my home in Maryland. Each product is hand crafted with only the best beeswax, honey, dried flowers (from my gardens), oils, and butters. Products leave skin and hair feeling soft and smelling wonderful. These products are so gentle, they can be used on sensitive skin. Scents are not over bearing and no harsh chemicals are used at anytime. We are also against animal testing, so no bees were harmed when applying lotions, balms, or tinctures.

Thank you for visiting, and I look forward to making your order today!

Payments

I accept direct payment through Etsy or Etsy gift cards.

Shipping

Normally, your items will ship USPS First Class Mail 5 to 7 business days after payment is received. All items will ship USPS Priority Mail approximately 10 to 14 days after payment is received. If you purchase 2+ items, they may ship Parcel Post, in order to keep the shipping cost low for you. You will receive an e-mail with shipping information once your order is shipped.

International orders are shipped USPS First Class International. There may be no tracking available for international orders. International orders can take anywhere from 10-20 days to get to the final destination. During busy holidays they can take up to 8 weeks. I am not responsible for any customs charges, duties charges, and customs taxes.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

If for some reason you are unhappy with your purchase, please let me know as soon as possible. If I can not work out your problem, I will refund the money you spent on your item. You will be responsible for mailing the item back. Refunds will be made once the item has been received.

Additional

All items are handmade by me, in my smoke free home.

** I welcome custom orders! Everything is customizable because its handmade by me! Be creative and do not be afraid to ask me about different options or ideas you may have. Thank you.

If you are a boutique interested in selling my products in your store, please send me a conversation to discuss!

Legal imprint